Cancellation & Refund Information
Updated:
This page explains cancellation and refund information for the current Vantage Digital Studio website, individually agreed work and any future digital-product sales. Different transactions may need different terms, alongside the rights that apply under the law.
Current website and enquiries
The Vantage website currently showcases our websites, apps, software, ideas and work in development, and accepts enquiries. Sales is not live. There is no public component checkout, payment flow or online product purchase system on this website.
Submitting an enquiry does not create an order or purchase. An enquiry alone creates no paid transaction to cancel or payment to refund. If you want to withdraw an enquiry, contact us using the email address below.
Bespoke and commissioned work
Vantage may occasionally accept bespoke work following a direct enquiry. Any project must be governed by an individual written quote or agreement covering scope, price, payment schedule, cancellation, revisions, delivery, ownership or licensing, and support.
That agreement governs cancellation and refund treatment for the project, subject to any rights that apply under the law. This page does not set generic cancellation rules for commissioned work.
Future reusable component sales
Vantage intends to offer original reusable website and code components in future, such as Bento grids, navigation designs, card sliders, carousels and other UI or code components. These cannot currently be purchased through an online shop on this website.
When Sales launches, the applicable cancellation and refund terms will be shown with the product and at checkout before purchase. Those terms and the request process will be defined for the sales model being introduced.
Digital products are not automatically non-refundable. Any future product terms must respect applicable consumer rights; this page does not create a refund exclusion or waive those rights.
Future complete digital-product sales
Vantage may later sell selected complete apps, software or other digital products under individual written sale agreements.
Any cancellation, refund and ownership provisions must be stated in the specific agreement, together with the agreed deliverables and any rights to be transferred or licensed. The agreement governs that transaction, subject to applicable law. This page does not create blanket cancellation or refund terms for complete-product sales.
Free products
Free Vantage products do not involve a purchase price paid through this website, so there is no website purchase payment to refund. Their relevant product information, licence, terms and privacy notice still apply.
Support, availability and development status are described in the relevant product or support information. Free availability does not create an additional ongoing support commitment beyond that information or what the law requires.
Statutory rights
Nothing in this policy affects rights that cannot lawfully be excluded under applicable consumer law.
An individual agreement or future product policy cannot override those rights. This page does not set a statutory cancellation period or an exception to a right to cancel. Any more specific information needed for a future sale will be provided with the relevant transaction terms before purchase.
Refunds and payments
No online checkout or payment provider is currently active on this website. There is no website refund-processing timetable. For an individually agreed paid transaction, refer to its agreed cancellation and refund process and contact us if you have a question or an issue.
For purchases made through an external app store or another platform, use the purchase and refund route provided for that transaction. Applicable product terms and statutory rights still apply.
Updating this page does not retrospectively change an existing agreement, remove an agreed refund entitlement or cancel an obligation already owed.
Contact
To discuss a cancellation, refund or existing agreement, email sales@vantagedigitalstudio.com with the relevant project or product details and a description of your question or issue. Do not send passwords, unnecessary personal data or confidential source code in an initial message.
We will review the enquiry and discuss the appropriate next step in light of the agreement and any applicable rights. Read our Terms of Use and website privacy notice for related information.